Updated: 01/08/2020


Covid-19 Information  


We are now back open for business to our existing clients.


We hope that you and your family are keeping well during these difficult times. We have reopened for business, initially to existing clients only, and have put together a series of additional safety measures to keep our cleaners and customers safe. Please note, we reserve the right to adjust our recommendations as the situation continues to develop.


The Government's latest guidelines clarify that domestic cleaners can recommence their work in people's homes provided that neither the worker nor the client has any Covid-19 symptoms and they follow the social distancing guidelines. 



When working in people’s homes is not permitted

  • No work should be carried out by a cleaner who has Covid-19 symptoms (a high temperature, a new, continuous cough, or loss of smell or taste) or when someone in their own household has symptoms.


  • No work should be carried out in any household which is self isolating.


In these circumstances, cleaning sessions must be cancelled.  Customers will not be charged for these sessions.



For the safety of both client and cleaner, we have introduced the following rules:


  • We recommend that the client is either not be present at the time of the clean or remains in one room of the house for the duration of the clean. Ideally this room will not be cleaned. If it is necessary to clean it, windows will be opened to provide ventilation and the client will vacate the room for the cleaner to enter, following social distancing rules. Where it is not possible to stay in only one room, the client will remain on one floor whilst the cleaner completes the other floor, at which point client and cleaner will swap over, again following social distancing guidelines.


  • If a brief conversation between cleaner and client is essential, it must be for no more than a couple of minutes and at a minimum distance of two metres.


  • All cleaners must clean their equipment between cleans to prevent cross-contamination. Alternatively, clients may provide a full cleaning kit for their cleaner to use – please contact us for details of what they will need in this case.  .


  • Where possible, the cleaner will open the window/s in the area they are working to increase ventilation and decrease spread of any possible infection. If clients can do this before the cleaner’s arrival this would be beneficial. 


  • Toilet seats must be flushed with the lid down.


  • Cleaners should avoid shaking dirty laundry and soft furnishings, such as bath mats and rugs.


  • Surfaces should be cleaned using regular products and then, where possible, certain high touch areas disinfected using disinfectant (such as 70% alcohol).

  • High-touch areas require specific attention for cleaning and decontamination because they are more likely to spread the virus. These areas include: door handles, light switches, hand rails, TV remotes, tables, worktops and all bathroom surfaces, including the toilet.

  • Warm water should always be used when mopping floors, to maximise the effectiveness of cleaning.

  • In keeping with current standards, cleaners will wash cleaning cloths and mop covers at a high temperature (60°C or above) after every use.



  • If partaking in more than one clean per day, cleaners will use aprons, to be disposed of after use at each property. The use of a mask and gloves is up to the discretion of the cleaner but we would recommend good ventilation in the building above all (see earlier point). 


  • If gloves are not used, regular hand washing or hand sterilising should take place.


  • If no shoe coverings are used, cleaners will remove shoes on entering and use a clean pair of socks in each property.


  • If only doing the one clean, cleaners must use clothes that are clean on that day and a freshly washed pinny.


  • When using disposable gloves, cleaners should put them on immediately before entering the clean and dispose of them immediately after leaving the clean. If a cleaner blows their nose, sneezes or coughs into their gloves they must replace them and dispose of them safely.


  • Please be assured, all the above measures are designed equally for the safety of both client and cleaner.  


Please be assured, all the above measures are designed equally for the safety of both client and cleaner.  




Our guidelines are backed up by the latest science, for which you can find further information below:


Remember the formula: 

Successful Infection = Exposure to Virus x Time


To understand more about how the virus spreads and the above formula, please see the articles below: 




The following is NHS general guidance on how to prevent germs from spreading in your home: 



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